Our Policy

Returns & Refunds

We stand behind every product we sell. If something is not right, we will make it right — quickly and without hassle.

7-Day Window

Contact us within 7 days of receiving your order to initiate a return or report an issue.

Exchange or Refund

Choose between a product exchange or a full refund — we process both with no unnecessary delays.

Our Error = Our Cost

If we shipped the wrong item or it arrived damaged, we cover all return shipping costs — no argument.

We Accept Returns When

  • Product is sealed and unopened The original manufacturer's seal must be fully intact with no signs of tampering or opening.
  • Wrong product was delivered You ordered one product but received a different grade, size, or type by mistake — our error.
  • Product arrived damaged Transit damage, leaking bottles, or crushed packaging — photograph and report within 24 hours of receipt.
  • Return requested within 7 days The 7-day window begins from the date of delivery confirmed by the courier tracking system.

We Cannot Accept Returns When

  • Product has been opened or used Once the seal is broken, the product cannot be returned or refunded for any reason.
  • Return requested after 7 days Claims raised after the 7-day window has passed cannot be processed.
  • Damage caused by misuse Engine problems resulting from using the wrong oil grade or improper installation are not covered.
  • Change of mind on opened orders We strongly recommend using our Oil Finder or contacting us before ordering to confirm compatibility.

Step-by-Step

How to Return an Order

The process is simple and straightforward. Just follow these steps and we will handle the rest.

01

Photograph the Issue

Take clear photos of the product and its packaging — especially if damaged or incorrect. This speeds up your claim significantly.

02

Contact Us on WhatsApp

Message us at +92 300 1234567 within 7 days of delivery. Share your order details and the photographs. We will confirm your return within a few hours.

03

Send the Product Back

We will share the return address and courier instructions. Once we receive and inspect the returned item, your refund or replacement is processed within 3–5 business days.

How Long It Takes

Refund Timeline

Return claim submitted
Day you contact us on WhatsApp
Day 0
Claim reviewed & approved
We confirm your return is eligible
Within 24 hrs
Product received by LubriFix
Dependent on your courier's transit time
2–5 Days
Refund issued or replacement dispatched
Bank transfer, JazzCash, or EasyPaisa
1–3 Days after receipt

Need to Return Something?

Contact us on WhatsApp and we will guide you through the return process step by step.

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